k499's Privacy Policy
Learn exactly how your personal information is collected, used, and kept secure — with complete transparency.
Introduction & Scope
k499 is a secure and reliable online betting and casino platform operated for users in Bangladesh. This Privacy Policy ("Policy") describes in detail how we handle your personal information when you use k499's website, mobile platform, and related services ("Services").
By using our Services, you are considered to have agreed to the terms set out in this Policy. If you disagree with any part of this Policy, you are requested not to use our Services. k499 reserves the right to change this Policy at any time, and users will be duly notified of any significant changes.
This Policy applies only to users aged 21 or older. k499 does not knowingly collect information from minors.
What Information We Collect
k499 may collect the following types of information for the purpose of providing its services, ensuring security, and improving the user experience:
Identity Information
Name, date of birth, national ID or passport number, and other identity-related information provided during account registration and verification.
Contact Information
Mobile number, email address, and residential address — used for account communication and transaction verification.
Financial Information
Deposit and withdrawal transaction history, and information related to bKash, Nagad, Rocket, Upay, or bank accounts — solely for verifying payment amounts.
Usage Information
Gaming history, betting patterns, login times and frequency, preferred game types, and time spent on the platform.
Technical Information
IP address, browser type and version, device type, operating system, and cookie-related data.
Communication Records
Live chat conversations, email correspondence, and support ticket content — stored for quality assurance and dispute resolution purposes.
How We Collect Information
k499 collects information in the following ways:
- Information you provide directly: Information you give us yourself during account registration, profile updates, payment form completion, or when contacting support.
- Automatically collected information: Information collected through cookies, pixel tags, and similar tracking technologies when you visit our platform.
- Third-party information: Information received from payment processors, identity verification service providers, or fraud prevention organizations.
- Cookies and log files: Automatically stored in server logs during each visit to the website.
Cookies used on our website help improve your browsing experience, manage sessions, and maintain security. You can disable cookies from your browser settings, though doing so may limit certain features of the service.
Purpose of Using Information
k499 uses collected information for the following lawful purposes:
- To create and manage your account and verify your identity.
- To process deposits, withdrawals, and other financial transactions.
- To provide gaming services, bonuses, and promotional offers.
- To prevent fraud, money laundering, and misuse.
- To monitor responsible gaming policies and intervene when necessary.
- To fulfill legal and regulatory obligations.
- To provide customer service and technical support.
- To improve service quality, fix bugs, and monitor security.
- To send notifications about important policy changes or service updates.
With your consent, we may send relevant promotional communications. You can opt out of such communications at any time by contacting our support team.
Disclosure of Information to Third Parties
k499 does not sell your personal information or share it with third parties for commercial purposes. However, information may be disclosed in the following limited circumstances:
Service Providers
Payment processors (bKash, Nagad, Rocket, Upay), identity verification, IT infrastructure, and fraud prevention organizations — all operating under strict confidentiality agreements.
Legal Obligations
Information may be disclosed in response to a court order, government directive, or a lawful request from a law enforcement agency.
Business Transfers
In the event of a business merger, acquisition, or asset transfer — in compliance with the obligations of this Policy — information may be transferred.
Protective Purposes
Information may be disclosed when necessary to protect the rights, property, or safety of k499, its users, or the public.
Outside of the above cases, your personal information will not be disclosed to any third party without your explicit consent.
Data Retention & Duration
k499 retains your personal information for as long as it is needed to provide services, meet legal obligations, resolve disputes, or enforce contract terms. Even after an account is closed, certain information may be retained for a defined period in accordance with regulatory requirements.
Financial transaction records, anti-money laundering (AML) documents, and identity verification records may be retained for an extended period based on legal requirements. Information that is no longer needed is deleted upon user request, except where legal obligations require otherwise.
Data Security & Protection
k499 applies industry-standard technical and organizational measures to keep your information secure:
- SSL Encryption (SSL/TLS): All data transfers between the website and your device are handled through encrypted connections.
- Access Controls: Only authorized personnel have access to your information, and they are subject to training and confidentiality agreements.
- Firewall & Monitoring: Round-the-clock security monitoring prevents unauthorized access.
- Password Protection: Passwords are never stored directly — only in hashed form.
- Regular Security Audits: Periodic security audits are conducted to identify potential vulnerabilities.
However, no method of transmitting information over the internet is completely secure. Even with k499's best efforts, absolute security cannot be guaranteed. Please keep your account password confidential and contact us immediately if you notice any suspicious activity.
Your Rights
As a k499 user, you have the following rights regarding your personal information:
Access
The right to know what information we hold about you and to receive a copy of it.
Correction
The right to correct or update any inaccurate information in your records.
Deletion
The right to request deletion of your information in certain circumstances, where no legal obligation requires it to be retained.
Objection to Processing
The right to object to the processing of your information for marketing communications or other specific purposes.
Data Portability
The right to receive the information you have provided in a structured format and to transfer it elsewhere.
Restriction of Processing
The right to request a temporary restriction on the processing of your information in certain circumstances.
To exercise these rights, please contact our support team. We will respond to your request within a reasonable time. In some cases, certain requests may not be fulfillable due to legal obligations, and the reason will be communicated to you.
Cookies Policy
k499 uses cookies and similar tracking technologies on its platform. Cookies are small text files stored on your device that help improve the functionality of our services.
Essential Cookies
Essential for managing login sessions, security verification, and the core functionality of the platform.
Functional Cookies
Help remember your preferences and settings so you do not need to set them up again each time you log in.
Analytics Cookies
Used to analyze platform usage patterns and improve service quality.
You can reject or delete cookies from your browser settings. However, disabling essential cookies may prevent some key features of k499 from working correctly.
International Data Transfers
k499 may use servers and third-party service providers located in various countries to operate its services. If your information is transferred outside Bangladesh, we ensure that the relevant organizations meet data protection standards equivalent to or higher than those described in this Policy.
For international transfers, we apply appropriate contractual safeguards to protect your data and regularly assess the data protection practices of receiving organizations.
Protection of Minors' Information
k499's services are intended only for individuals aged 21 or older. We do not knowingly collect personal information from anyone under the age of 21. An age verification process is carried out at the time of account registration.
If we confirm that a person under the age of 21 has provided information, that information will be deleted immediately and the associated account will be closed. Parents or guardians who have concerns about this may contact our support team directly.
Changes to This Policy
k499 reserves the right to update this Privacy Policy from time to time due to service improvements, regulatory changes, or other reasons. In the case of significant changes, a notification will be sent to your registered email or a clear notice will be displayed on the platform.
If you continue to use the services after a policy update, that will be considered as your acceptance of the new policy. We therefore recommend reviewing this page regularly.
Contact Us
If you have any questions or concerns about this Privacy Policy, or wish to exercise your rights, please contact the k499 support team. We provide assistance 24/7 — in both Bengali and English.
For more information, please also read our Terms & Conditions and Responsible Gaming pages.